![]() Zendesk offers a solid ticketing system and allows you to automatically convert your email, live chat, social media, and voice messages into support tickets. Zendesk vs Jira Service Desk: Features 1. If you are using the tool for the first time, you will have to organize small training sessions to make sure your IT support professionals can get started quickly. The moment you compare it with Zendesk’s interface, you will realize that Jira’s learning curve is not as steeper and agents need to spend less time to get the hang of advanced features. Although the user interface (UI) is not the most crisp, new users can easily locate the main features and functionalities. Zendesk vs Jira Service Desk: Interfaceįor businesses that have used other products of Atlassian before, they would definitely feel at home with Jira Service Management. ![]() It can prove to be a complex option for small to mid-size businesses that want simple help desk software. If your business needs to resolve basic customer or employee issues and track customer experience, Jira might be more than what you need. ![]() You can enjoy ITSM features such as asset management, change management, incident management, request management, etc. Jira is an ideal solution for businesses that wish to improve their IT support operations. You can empower your development and other teams by ensuring they are always connected to the right support professionals. Jira Service Desk is designed for IT support professionals who demand more than just a mundane ticketing system. Even if you are a big business, but on a tight budget, you might want to skip Zendesk. Although the pricing is quite high, you won’t be disappointed with what you are getting.ĭue to its expensive plans and complex functionality, Zendesk is not the ideal customer service tool for small to mid-size businesses. Zendesk is home to big brands and corporations that use this tool for its robust AI-powered features and advanced capabilities.Įnterprises that have a wide, global customer base and are looking for a highly scalable solution can opt for Zendesk. After careful research and consideration, we have compiled a list of 5 criteria on which we will be comparing both Zendesk and Jira. Zendesk comparison, we need to take a deep dive into the various features and capabilities of these tools. For instance, while one tool may offer advanced features, the other might offer a simple and easy-to-use interface.įor a successful Jira Service Management vs. Criteria of Comparisonĭifferent support tools bring different qualities to the table. Atlassian was started in 2002 by two friends and today has grown to a team of 3000 plus employees with offices across the globe. The company is powering innovation at 200,000+ companies worldwide including popular names such as Airbnb, CISCO, Toyota, eBay, and more. Jira Service Desk, also known as Jira Service Management, belongs to the list of robust tools offered by the parent company Atlassian. Zendesk is a popular service-first CRM company that offers exemplary tools to communicate with customers, strengthen relationships, and enhance the customer experience. The software company boasts about 160,000 plus paid customer accounts and an employee strength of 4000 plus. When it comes to popular customer support solutions, Zendesk ranks well on top. Introduction to Zendesk and Jira Service DeskĮven before you choose Zendesk vs Jira Service Desk, it’s important to get a good backdrop and gain clarity around these two software companies.
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